Protecting your personal information and privacy is a core responsibility of the Company. We strictly comply with applicable laws and regulations of the People’s Republic of China, including the Civil Code of the People’s Republic of China and the Personal Information Protection Law of the People’s Republic of China. We process personal information in accordance with the principles of legality, legitimacy, necessity, and good faith to ensure the security of your information and the protection of your lawful rights and interests.
This Privacy Policy explains how we collect, use, store, share, transfer, disclose, and protect your personal information. Please read this Privacy Policy carefully.
We collect personal information only when necessary for the provision of our products and services. The categories of personal information we may collect include:
Basic Identity Information To facilitate account registration, identity verification, and service coordination, we may collect personal information including your name, identification number, and contact details such as phone number or email address. Such information is generally provided by you when registering or using our services.
Usage Information To improve service quality and user experience, we may automatically collect certain usage data through technical systems on our platform. This may include access time, browsing activity, operational records, and device information such as device model, IP address, and operating system version.
Transaction Information If you use transaction services on our platform, we may collect payment account information, transaction amounts, and transaction records. This information may be provided by you during transactions or obtained through cooperating payment service providers.
Other Necessary Information In certain circumstances required by law or specific service needs (for example customer support or dispute resolution), we may request additional information such as issue descriptions or supporting materials.
We will not collect personal information through deception, coercion, or other unlawful means, nor will we collect information beyond what is necessary for the stated purposes.
Personal information collected by the Company will be used strictly for the following purposes unless additional consent is obtained from you:
Your personal information will be stored on secure servers that meet applicable security standards. In principle, such servers are located within the mainland of the People’s Republic of China.If cross-border storage or transfer becomes necessary for business operations, we will conduct the required security assessments and provide appropriate notice in accordance with applicable laws and regulations, ensuring that your personal information receives a level of protection equivalent to that provided domestically.To safeguard your personal information, we implement a range of technical and organizational security measures, including but not limited to:encrypted storage of data; strict access control mechanisms; regular security vulnerability assessments; employee confidentiality training and agreements. We also maintain an information security incident response mechanism. In the event of a data breach, data loss, or other security incident, we will promptly initiate emergency procedures, take remedial actions, and notify you and relevant regulatory authorities as required by law.Please note that your account password is an important safeguard for your personal information. You should not disclose it to others. If you detect any abnormal account activity, please contact our customer service immediately.
We strictly limit the sharing and transfer of personal information. Your personal information will not be shared with any third party without your explicit consent, except in the following circumstances:where required to comply with applicable laws and regulations or lawful requests from competent authorities;where necessary to protect the legitimate rights and interests of the Company, yourself, or third parties within a reasonable scope;where services are provided by third-party partners cooperating with the Company (such as payment service providers or technical service providers). Such partners may access personal information only within the scope necessary to provide services and must comply with strict confidentiality obligations;where personal information must be transferred due to corporate restructuring activities such as mergers, acquisitions, or asset transfers. In such cases, we will require the receiving party to continue fulfilling the same privacy protection obligations and will notify you in advance.Except where otherwise required by law or explicitly authorized by you, we will not publicly disclose your personal information.Where disclosure is required in the public interest, we will follow the principle of minimum necessity and implement appropriate protective measures.
In accordance with applicable laws and regulations, you have the following rights with respect to your personal information:
Right to Access You have the right to know how your personal information is collected, used, and stored. You may access relevant information through the platform’s “Account Center” or by contacting customer support.
Right to Rectification If you discover that your personal information is inaccurate or incomplete, you have the right to request correction. You may update information through the platform or submit a request through customer support.
Right to Deletion Where permitted by applicable laws and regulations (for example where information is no longer necessary for its original purpose or where you withdraw consent), you may request the deletion of your personal information. We will process such requests after verification.
Right to Withdraw Consent You may withdraw your consent for the collection and use of your personal information through platform settings. Please note that withdrawing consent may affect the availability of certain services.
Right to Lodge Complaints If you believe that the Company has violated applicable laws in the processing of your personal information, you may submit a complaint through our customer service channels. We will respond and address the issue within 15 working days.
We attach particular importance to the protection of minors’ personal information. If you are a minor under the age of 14, you should read this Privacy Policy together with your legal guardian and obtain the guardian’s consent before using our products or services or providing personal information.Legal guardians have the right to access, correct, or request deletion of a minor’s personal information. If guardians believe that the Company has improperly collected a minor’s personal information, they may contact us at any time.We will implement additional protective measures for minors’ personal information in accordance with applicable laws and regulations.
The Company may update this Privacy Policy from time to time in response to changes in laws, regulations, or business operations. Updated versions will be published prominently on the Platform and will take effect after the announcement period expires.
If you have any questions, comments, or suggestions regarding this Privacy Policy or the processing of personal information, please contact us at linghk@jhatom.com.